Specialists in Botanical/Ecoprint fashion

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Shipping & returns

Shipping

Please allow 3 to 5 weeks after receipt of payment and size information for the creation of your order. Should you need it earlier, please let us know.

If there is a large volume of orders that may potentially slow down your order, We will always notify you by email. Thanks for your understanding!

As soon as your order is ready, we will email you to confirm you the shipping date.

If the item is available right away, it will be mailed 24 to 48 hours after receipt of your payment.

The shipping charges we quote are for the economy service, and include insurance (international orders up to $100) , which takes 2-3 working days within Switerland and 10-15 working days everywhere else.

International orders under $100 are shipped without insurance. We am not responsible for lost or stolen packages. Please purchase insurance if you are worried about your package getting lost or stolen.

If you would like to receive the item faster, please let us know at the checkout and we will advise you of the additional charges.

Please note that the buyer is responsible for customs duties and any additional fees that are levied by the destination country.

Returns

Last updated March 03, 2021

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@komang-darmiani.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Komang Darmiani Attn: Returns RMA # Fabrikmattenweg 8 Arlesheim, Other 4144 Switzerland

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Custom Item

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@komang-darmiani.com

Payment

For your convenience, We currently accept payment with Paypal. You don't need to have a Paypal account, you can make a payment VIA Paypal using a credit or debit card, PAYPAL it's a safe and easy way to shop online.

You can also make a bank transfer. In this case please email me before you place your order, and I will email you back with the information for the bank transfer.